Maker Command

Data Retention Schedule – MakerCommand

Last updated: 28 February 2026

Section 1

Introduction

This page explains how long MakerCommand retains personal information.

MakerCommand operates as a SaaS platform. In many cases, we act as a data processor on behalf of independent print farms (data controllers). Retention periods may therefore depend on the relevant farm’s obligations.

Section 2

Platform-Level Retention Periods

Customer Contact Details

Retention: Up to 6 years after last completed transaction

Reason: Tax, accounting, and legal record-keeping requirements.

Order and Transaction Records

Retention: Up to 6 years

Reason: HMRC compliance, financial audit requirements, dispute resolution.

Payment References and Stripe Session Data

Retention: Up to 6 years

Reason: Financial reconciliation, fraud prevention, legal compliance.

Shipping Addresses

Retention: Up to 6 years (as part of order record)

Reason: Legal record-keeping and dispute handling.

Uploaded 3D Model Files

Retention:

  • Active orders: until fulfilment is completed
  • Completed orders: generally retained for up to 12 months after order completion unless deleted earlier

Reason: Operational fulfilment, reprint support, dispute handling and warranty-related matters.

Quote Requests and Unpaid Quotes

Retention: Generally retained for up to 12 months unless deleted earlier by the relevant farm.

Reason: Business record-keeping and customer follow-up.

Admin Activity Logs

Retention: 12–24 months

Reason: Security monitoring, fraud prevention, and platform integrity.

Section 3

Data Processed on Behalf of Farms

Where MakerCommand processes personal data on behalf of a print farm, retention may also be determined by the farm’s own data retention policy.

Section 4

Legal Obligations

Certain information may be retained longer where required by law, regulatory authorities, fraud investigations, or legal proceedings.

Section 5

Data Minimisation

We review stored data periodically and delete or anonymise data when it is no longer required.